At Happy Smoothie, published by Nathalie Mercier SAS, we are committed to providing quality digital and physical products to help you achieve your weight loss goals. We respect your consumer rights and offer a clear, transparent refund policy tailored to our different products.

1. Statutory Right of Withdrawal — 14 Days

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without providing a reason or paying a penalty.

Conditions for exercising your right of withdrawal:

Digital products — PDFs, e-books, etc.:

• The right of withdrawal applies even if the product has been downloaded or accessed.

Physical products — books, blenders, and other physical items:

• The product must be returned in its original condition, unused, clean, and in its original packaging, with all included accessories.

• Return address: 53 rue des Épinettes, 75017 Paris, France.

• Return shipping costs are the customer’s responsibility unless the product is defective.

How to exercise your right of withdrawal:

1. Email emma@happy-smoothie.com with:

   • Your first and last name.

   • The email address used for your purchase.

   • Proof of purchase, such as your order number or confirmation email.

   • For physical products: proof of shipment, including the parcel tracking number.

2. We will process your request within 10 business days.

3. If your request is approved, your refund will be issued within 14 days of receiving the returned product, where applicable.

Personal data submitted with your request is processed in accordance with the GDPR and used solely to process your refund.

2. Extended Satisfaction Guarantee — 60 Days

In addition to your statutory right of withdrawal, we offer a 60-day satisfaction guarantee for customers who have diligently followed our 21-day challenge. This guarantee allows you to request a refund if you are not satisfied with your results.

Eligibility requirements:

To qualify for the satisfaction guarantee:

1. You must have been at least 18 years old at the time of purchase.

2. You must have purchased the challenge through our official website: happy-smoothie.com.

3. The refund request must be submitted by the original purchaser and include the invoice or order receipt emailed at the time of purchase.

4. You must have diligently followed the challenge for at least 21 consecutive days.

5. You must provide tangible evidence that the challenge did not work for you. This may include:

   • A progress journal documenting your meals, activities, and participation in the challenge.

   • Before-and-after weight records or body measurements.

   • Dated before-and-after photos.

The best way to provide this evidence is to participate in the private Happy Smoothie Facebook group. Posting your progress, questions, or difficulties throughout the challenge allows your progress to be tracked transparently while giving you access to support from the community and the Happy Smoothie team.

Conditions for physical products — books, blenders, etc.:

• The product must be returned in its original condition, unused, clean, and in its original packaging, with all included accessories.

• Required return address: 53 rue des Épinettes, 75017 Paris, France.

• Return shipping costs are the customer’s responsibility unless the product is defective.

How to request a refund under the guarantee:

1. Email emma@happy-smoothie.com with:

   • Your first and last name.

   • The email address used for your purchase.

   • A clear explanation of how you followed the challenge and the results you achieved.

   • The requested evidence, such as your journal, photos, and measurements.

2. We will review your request within 10 business days.

3. If your request is approved, your refund will be issued within 30 business days.

Personal data submitted with your request is processed in accordance with the GDPR and used solely to process your refund.

3. Pre-Existing Health Conditions

Happy Smoothie cannot be held responsible if the results of our challenge are affected by pre-existing health conditions, including diabetes, thyroid disorders, or other medical conditions. Customers are responsible for consulting a healthcare professional before starting any dietary or wellness program.

📌 In these circumstances, the 60-day satisfaction guarantee does not apply. The statutory 14-day right of withdrawal remains available under the usual conditions.

4. Products Purchased from Third-Party Retailers

If you purchased a Happy Smoothie product through a third-party retailer, such as Amazon, please refer directly to that retailer’s return policy. We cannot process refund requests for these purchases.

5. Important Information

• Refunds will only be granted if the conditions and deadlines specified above are met.

• Any attempt at fraud or falsification of evidence will result in the immediate rejection of the request.

• Return shipping costs for physical products are the customer’s responsibility unless the product is defective.

Contact Us

For questions or assistance with your refund request, please contact us at emma@happy-smoothie.com. We are here to help.

Summary of Your Rights

1. Right of withdrawal — 14 days:

   • Applies to digital and physical products. Physical books must be returned to receive a refund.

2. Extended satisfaction guarantee — 60 days:

   • Requires evidence of participation. Physical books may be kept after a refund.

This Refund Policy was last updated on: October 13, 2025.